Contact Us - Bookstore FAQs

Frequently Asked Questions (FAQ) About the A.R.E. Bookstore

Welcome to the Association for Research and Enlightenment Bookstore. We are happy to assist you in any way that we can with your order. Below you’ll find a list of questions our callers frequently ask, along with answers to those questions. Please take a look to see if your question is addressed here. If not, you can reach us by e-mail at CustomerService@edgarcayce.org or by telephone, toll-free, at 800-333-4499. Virginia Beach residents may call us locally at 757-428-3588, extension 7401. We're here to help, so please feel free to contact us!

Q. When will my order ship?

A. If the items that you ordered are in stock, your order will ship within 3 business days. Adding transit time, you should receive your order in 7 - 10 business days. Please note that book orders and charts ship separately. You will receive your book order first (within 7 - 10 business days). Charts typically arrive 3 - 4 weeks after the order is received. All orders ship from Virginia Beach, VA.

Q. How will my order ship?

A. Press orders containing books or other merchandise ship via United States Postal Service or via UPS. Our shipping methods vary depending on the weight of the package, the country and the state. For example, all book orders under 1 pound are shipped via USPS, while all orders over 1 lb are shipped via UPS unless the order is going to Guam, Puerto Rico, Hawaii, the Virgin Islands, or American Samoa.

Also, UPS will not deliver to a Post Office Box, so orders using a Post Office Box will always be delivered by the Postal Service. Unless it's an unusually large chart order, charts ship via the Postal Service. Wherever possible, we encourage shipping to physical addresses to keep your shipping costs to a minimum.

Q. Is my credit card charged when I enter my order?

A. Yes and no. Your credit card will be “validated” and your order amount will be “reserved” by your credit card company, but it will not actually be “charged” until we confirm your order as “shipped.” If items are out of stock, you will not be charged for them until they ship. There are no additional shipping charges for back orders when they release.

Q. How do I know if something’s on back order?

A. Due to security concerns, you are not entering your order into our actual system database, so there is no way for you to tell, online, if all items are in stock. Most of our merchandise is always in stock, but there are times when items will be on back order. We will notify you on your invoice, or you can request notification in the comment field when you complete your order.

Q. What is your return policy, and do you provide return labels?

A. The A.R.E. offers a 100% guarantee on all items we sell for 90 days from time of purchase. You may return an item for credit, exchange or refund. We do not include return labels in our orders. For your convenience, the invoice that will accompany your order has a form to include with your request for return or exchange of merchandise. Return items prepaid to: A.R.E. Bookstore Catalog, Returns, 215 67th St., Virginia Beach, VA 23451-2061.

Q. Do I have to pay by credit card?

A. To order online, you will need a VISA, Mastercard, American Express or Discover Card. However, we will gladly take your order by mail or by phone. If you'd like to order by mail, send your order, along with a check or money order (in U.S. funds), made payable to A.R.E. to: A.R.E. Bookstore Catalog, 215 67th St., Virginia Beach, VA 23451. If you prefer ordering by phone, please call 800-333-4499, Monday - Friday, 8 a.m. - 5 p.m., or on Saturday, 9 a.m. - 5 p.m.

email: CustomerService@edgarcayce.org